> ## Documentation Index
> Fetch the complete documentation index at: https://developer.trackpilots.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Subscription

> Manage Trackpilots subscriptions, invoices, and billing settings

<Callout type="info">
  💳 **Trackpilots Billing Overview**

  Manage your subscription plans, invoices, and payment settings from the Billing dashboard.
</Callout>

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## 📌 Overview

Trackpilots offers flexible subscription plans for individuals, teams, and enterprises.\
You can manage billing, download invoices, and upgrade or downgrade plans directly from your dashboard.

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## 📦 Subscription Plans

Trackpilots provides **Monthly** and **Yearly plans**.\
💡 Yearly plans offer **up to 20% savings**.

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### 🆓 Basic Plan (Free)

**Perfect for individuals & small teams**

**Features:**

* ✔️ Unlimited users
* ✔️ Team & individual dashboards
* ✔️ Online & offline tracking
* ✔️ Screenshots every 20 minutes
* ✔️ Productivity ratings
* ✔️ Activity summary report
* ✔️ Attendance report
* ✔️ Live Stats
* ✔️ Timeline report
* ✔️ Chat support

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### ⭐ Starter Pack (Most Popular)

**\$3.99 per user / monthly**

**Advanced tracking for teams & businesses**

Includes everything in **Basic**, plus:

* ✔️ Unlimited teams
* ✔️ Inactivity alerts
* ✔️ Screenshots every 1 minute
* ✔️ Last 1 year data retention
* ✔️ Last 3 months screenshot retention
* ✔️ Role-based access control
* ✔️ Daily, weekly & monthly email reports
* ✔️ Silent tracking
* ✔️ Data export (CSV / PDF)
* ✔️ REST API access
* ✔️ Webhooks
* ✔️ Priority support

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## 📊 Plans & Features Comparison

| Feature                   | Basic        | Starter Pack  |
| ------------------------- | ------------ | ------------- |
| Users                     | Unlimited    | Unlimited     |
| No. of Teams              | Unlimited    | Unlimited     |
| Online & Offline Tracking | ✔️           | ✔️            |
| Screenshot Capture        | Every 20 min | Every 1 min   |
| Productivity Ratings      | ✔️           | ✔️            |
| Activity Summary Report   | Today        | Last 1 year   |
| Attendance Report         | Today        | ✔️            |
| Live Stats                | ✔️           | ✔️            |
| Historical Tracking Data  | Today        | Last 1 year   |
| Timeline Report           | Today        | ✔️            |
| Inactivity Alerts         | ✔️           | ✔️            |
| Screenshot Retention      | Today        | Last 3 months |
| Role-Based Access Control | ✔️           | ✔️            |
| Silent Tracking           | ✔️           | ✔️            |
| REST API Access           | ❌            | ✔️            |
| Webhooks                  | ❌            | ✔️            |
| Priority Support          | ✔️           | ✔️            |

***

## 🔄 Subscription Management

* Subscriptions auto-renew unless cancelled.
* You can **upgrade or downgrade plans anytime** from the Billing page.
* By clicking **Upgrade Now**, you agree to Trackpilots **[Payment Terms](https://trackpilots.com/terms-and-conditions)** and **[Refund Terms](https://trackpilots.com/refund-policy)**.

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## 🧾 Invoices

You can view and download invoices from the **Invoices** section.

**Invoice Details Include:**

* Invoice Number
* Invoice Date
* Currency
* Amount
* Payment Status
* Download Option

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### 📄 Sample Invoice Table

| Sno | Invoice Number | Date         | Currency | Amount | Status |
| --- | -------------- | ------------ | -------- | ------ | ------ |
| 1   | 77001-10265    | Jan 13, 2025 | INR      | 360.00 | Paid   |
| 2   | 77234-10020    | Feb 13, 2025 | USD      | 472.00 | Paid   |
| 3   | 77306-10049    | Mar 13, 2025 | USD      | 472.00 | Paid   |

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## ❓ Frequently Asked Questions

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### 💰 Is there any hidden fee in the Pro plan?

No. You are charged based on the **number of active users** in your account.

### 💳 Do I need a credit card to try?

Free plan does not require a credit card.\
Paid plans require payment details during checkout.

### 🧩 Is there any limitation in the free version?

Yes. Free plan has limited screenshot frequency and historical data retention.

### 🔁 How to change the credit card?

You can update payment details from the Billing dashboard or through the payment provider portal.

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## 📝 Billing Notes

* All payments and taxes (including **GST for Indian customers**) are handled by **Paddle**.
* Annual plans offer **up to 20% discount** compared to monthly plans.
* Volume discounts start from **100 users**.
* Resellers and MSP partners can earn **up to 10% margins**.

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## 📞 Support

For billing-related queries:

* 💬 Use the in-app support chat
* 📧 Email: **[team@trackpilots.com](mailto:team@trackpilots.com)**

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<Callout type="success">
  🚀 **Tip**

  Use yearly subscriptions to save more and simplify billing for large teams.
</Callout>

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## ✅ Summary

Trackpilots billing system allows you to:

* Manage subscriptions
* Download invoices
* Upgrade or downgrade plans
* Apply volume discounts
* Contact billing support easily

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