Billing & Subscription

Documentation Index

Fetch the complete documentation index at: https://developer.trackpilots.com/llms.txt

Use this file to discover all available pages before exploring further.

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📌 Overview

Trackpilots offers flexible subscription plans for individuals, teams, and enterprises.
You can manage billing, download invoices, and upgrade or downgrade plans directly from your dashboard.

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📦 Subscription Plans

Trackpilots provides Monthly and Yearly plans.
💡 Yearly plans offer up to 20% savings.

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🆓 Basic Plan (Free)

Perfect for individuals & small teams Features:

• ✔️ Unlimited users
• ✔️ Team & individual dashboards
• ✔️ Online & offline tracking
• ✔️ Screenshots every 20 minutes
• ✔️ Productivity ratings
• ✔️ Activity summary report
• ✔️ Attendance report
• ✔️ Live Stats
• ✔️ Timeline report
• ✔️ Chat support

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⭐ Starter Pack (Most Popular)

$3.99 per user / monthly Advanced tracking for teams & businesses Includes everything in Basic, plus:

• ✔️ Unlimited teams
• ✔️ Inactivity alerts
• ✔️ Screenshots every 1 minute
• ✔️ Last 1 year data retention
• ✔️ Last 3 months screenshot retention
• ✔️ Role-based access control
• ✔️ Daily, weekly & monthly email reports
• ✔️ Silent tracking
• ✔️ Data export (CSV / PDF)
• ✔️ Priority support

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📊 Plans & Features Comparison

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🔄 Subscription Management

• Subscriptions auto-renew unless cancelled.
• You can upgrade or downgrade plans anytime from the Billing page.
• By clicking Upgrade Now, you agree to Trackpilots Payment Terms and Refund Terms.

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🧾 Invoices

You can view and download invoices from the Invoices section. Invoice Details Include:

• Invoice Number
• Invoice Date
• Currency
• Amount
• Payment Status
• Download Option

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📄 Sample Invoice Table

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❓ Frequently Asked Questions

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💰 Is there any hidden fee in the Pro plan?

No. You are charged based on the number of active users in your account.

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💳 Do I need a credit card to try?

Free plan does not require a credit card.
Paid plans require payment details during checkout.

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🧩 Is there any limitation in the free version?

Yes. Free plan has limited screenshot frequency and historical data retention.

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🔁 How to change the credit card?

You can update payment details from the Billing dashboard or through the payment provider portal.

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📝 Billing Notes

• All payments and taxes (including GST for Indian customers) are handled by Paddle.
• Annual plans offer up to 20% discount compared to monthly plans.
• Volume discounts start from 100 users.
• Resellers and MSP partners can earn up to 10% margins.

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📞 Support

For billing-related queries:

• 💬 Use the in-app support chat
• 📧 Email: team@trackpilots.com

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✅ Summary

Trackpilots billing system allows you to:

• Manage subscriptions
• Download invoices
• Upgrade or downgrade plans
• Apply volume discounts
• Contact billing support easily

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